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Chall AI Privacy Policy

Last Updated: March 29, 2025

This Privacy Policy (“Policy”) describes how Chall Tech and its affiliates (“Chall AI,” “we,” “us,” or “our”) collect, use, process, and safeguard your information through the website chall.ai, the Chall AI mobile application, and all related digital or offline services (collectively, the “Services”). By using our Services, you consent to the practices described in this Policy. If you do not agree, please do not use the Services.

1. Information We Collect

  • Information You Provide Directly:

    • Account details such as your email address, username, and other registration information.

    • Payment information provided during subscription sign-up, processed via third-party providers.

    • User-generated content (e.g., messages, shared posts, challenges) and communications with us.

  • Information Collected Automatically:

    • We may use cookies, web beacons, and similar technologies to collect data such as browser type, IP address, device identifiers, access times, and page views.

    • This information helps us analyze usage, personalize your experience, and maintain the functionality of our Services.

  • Information from Other Sources:

    • We may obtain additional information from third parties, including social media platforms (e.g., Facebook, Instagram) when you interact with our profiles or connect your account using a Third-Party Account (such as Google, Apple, or Facebook).

2. How We Use Your Information
We use the information we collect for purposes including, but not limited to:

  • Providing, administering, and improving the Services.

  • Personalizing your experience and communicating updates, including changes to our Terms or this Policy.

  • Processing subscription payments and managing billing.

  • Facilitating social media and messaging features, where shared content and messages may be viewable by other users.

  • Training and enhancing our AI and machine learning models.

  • Detecting and preventing fraud, and ensuring the security of our Services.

  • Complying with legal obligations and protecting our rights.

3. Sharing Your Information
We may share your information with:

  • Affiliates and third-party service providers (e.g., for payment processing, data storage, analytics, customer support) who assist in delivering the Services.

  • Law enforcement or other governmental agencies if required by law or to protect our rights and safety.

  • In connection with business transfers such as mergers, acquisitions, or asset sales.

  • Other users, in the context of social media and messaging features, where your shared content is visible.

4. Online Analytics and Tailored Advertising

  • We may use third-party analytics services (such as Google Analytics) to monitor and analyze usage of our Services.

  • Although we do not currently engage in targeted advertising, if we do so in the future, you will have the ability to adjust your cookie settings and opt out where applicable.

5. Your Choices and Rights

  • Account and Profile Management: You can update or delete certain information through your account settings.

  • Marketing Communications: You may opt out of marketing emails by following the unsubscribe instructions provided in those emails.

  • Cookies and Analytics: You can manage your cookie preferences through your browser settings.

  • Data Access and Control: Depending on your jurisdiction, you may have the right to access, correct, or delete your personal data. To exercise these rights, please contact us at support@chall.ai.

6. Social Media and Messaging

  • Our Services include features that allow users to interact via messaging and content sharing. Content shared through these features may be stored on our servers and visible to other users. Please refrain from sharing sensitive personal information.

7. Integration of AI Services

  • Our application integrates advanced AI technologies provided by OpenAI (including the ChatGPT API) to deliver features such as group chats, automated content generation, and moderation.

  • When you use these features, your inputs are processed by OpenAI according to their data handling practices. For more details, please review:

    • OpenAI Privacy Policy

    • OpenAI Terms of Service

8. Data Retention

  • We retain your data for as long as necessary to fulfill the purposes for which it was collected and as required by law.

  • Subscription-related data is maintained in accordance with applicable legal and business requirements.

9. Data Transfers

  • As a global service, your information may be transferred to and processed in countries outside your home jurisdiction, including the United States. By using the Services, you consent to such transfers.

10. Security

  • We implement technical, administrative, and physical safeguards to protect your data; however, no online transmission or storage system is completely secure.

11. Children’s Privacy

  • Our Services are not intended for individuals under 13 (or under 16 in some regions). Any data collected from minors will be deleted in compliance with applicable laws.

12. Changes to This Policy

  • We may update this Policy from time to time to reflect changes in our practices or legal requirements. The “Last Updated” date will be revised accordingly. Continued use of the Services constitutes your acceptance of the updated Policy.

13. Contact Us

  • If you have any questions regarding this Privacy Policy or our data practices, please contact us at support@chall.ai.

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